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General Terms and Conditions

Prices and payment

  Credit card payment
  Discounts and Gift Vouchers


  DHL Express
  Standard delivery

Return, Refund, Exchange and Complaints

  Right to Return

Product Responsibility 
Privacy Policy
Force Majeure 


The following general terms and conditions are applicable for all agreements made with North Fjord OÜ (furthermore stated as North Fjord). By ordering from North Fjord you thereby accept these terms and conditions. Orders made by persons under the age of 18 are considered cash purchases and require a parent or guardian’s approval. North Fjord reserves the right for any typographical errors in text and images, as well as errors in the product specifications of all products in our range. North Fjord also reserves the right to correct any errors in the product availability information. In order to get the best results from your product, we recommend that you follow our care guidelines. Read more on our website or contact our Customer Service staff if you have questions.


If you are dissatisfied with products ordered online in our webshop please contact our Customer Service




Every price is provided inclusive of VAT. Over and above the price of the product there may be additional costs for payment and delivery depending on which method you choose. Information regarding prices, terms of delivery and payment methods are clearly shown at check-out. The total sum to be paid will clearly be shown before you agree to your order or agree with the amount to be paid.  

Campaigns or price reductions will be applied either to the product or by giving a product code at check-out. Our campaigns and offers are valid as long as stocks last or until given end date. 

Please note: For countries outside the EU there may be additional local charges such as taxes and customs fees to be paid by the customer. 


You can purchase goods from North Fjord by using Visa or Mastercard. No extra charges apply. The amount to be paid is reserved on your card but will first be debited when your products are sent to you.  We reserve the right to verify the payment card's validity, that sufficient funds are available to cover the value of the order, and that the holder's address details are correct. We may refuse a purchase as a result of this information.




Pay quickly and more securely by using PayPal. You can choose to fund your payment from your PayPal balance or via a debit or credit card linked to your PayPal account.
For more information go to



Discounts do not apply to sale items or gift vouchers. Our promotions cannot be combined with each other and you are unable to use two different gift cards or voucher codes on the same order.

If you have a discount code or a gift card, use it at the checkout. Please type in the code and press the button to activate it. The amount is automatically deducted from the total. If the code covers the full amount of the order, this will be your payment. If it only covers part of your purchase, you will be requested to choose another payment method for the remaining amount of your order. 




At the checkout, you can choose the delivery method that is available for your region and see which delivery times apply. We strive to have all our items in stock. Should a product not be available for immediate delivery it will be clearly stated beside the product and at check out. If any items from your order are unable to be delivered immediately, please contact us for part delivery or help in finding an alternative product.  Should we be unable to fulfill the agreed delivery date then we will contact you. Should the package not arrive please inform us within 14 days of the order date.  You can cancel your purchase at no cost if we do not meet the terms of delivery. Your package may be delayed during national holidays, festivals or transport disruptions. Note that changes in delivery may occur during the weekends.
When an order leaves our warehouse you will receive an email that your product is on its way. 

Please note: For countries outside the EU there may be additional local charges such as taxes and customs fees to be paid by the customer. 




All orders placed and paid between Monday to Friday before 2 pm local time (CET) will be sent out the same day. Approximate but more exact delivery time will be shown at the checkout. DHL Express delivery can take up to 7 working days in case of remote areas.




Order before 3 pm (GMT+1) Monday – Friday – your order will be sent the same day.  

When choosing regular delivery instead of Express, the delivery time goes from 7-14 workdays.




At North Fjord we want you as a consumer to feel secure shopping with us and that you always have the right to cancel your purchase, return your items and send defected items to us. You the customer are responsible for all shipping costs incurred when returning or exchanging goods as well as being responsible for any diminished value due to handling the products more than is necessary for determining the product's character and form. Should you have received an incorrect or defective item we will reimburse you for the cost of return delivery. For questions, you can reach us at




All returns must be returned as follows:

  1. .Send us an e-mail with the exact reason for your return at You may add images if needed.

  2. After our confirmation, pack the product well into the same package/bag that it came in. Or use your own packaging/box.

  3. Send your return order to the address provided by North Fjord OÜ via e-mail.

  4. Hand in your package at the nearest post office. Keep the receipt.




If you would like to cancel your order or return your goods, please notify us in writing within 14 days of the date you received your goods. This is done by sending us an email. You have a further 14 days to return the goods. We will refund your money, preferably using the same payment method that you used when ordering (or, if payment has not yet been paid for the goods, make sure the return is reflected in your account balance), as soon as possible. The refund will be paid back to you within 14 days of you informing us that you want to return the goods, this on the condition that we have received the goods or proof that you have returned the goods. You the customer are responsible for all shipping costs incurred when returning or exchanging goods as well as being responsible for any diminished value due to handling the products more than is necessary for determining the product's character and form.




For all returns, the consumer is responsible for the item reaching North Fjord, and unless otherwise indicated, also for transport costs. If your order has been incorrectly delivered or is not what you ordered then we will refund the costs.




If you are charged for the goods you will receive a refund that covers standard shipping and express shipping, non-standard shipping is non-refundable. Should you wish to keep some of the products from your order, and only partially return your order then standard shipping is non-refundable.  

North Fjord guarantees to refund or replace the goods if you prefer, in accordance with the return rights. The whole value is refundable on the condition that the products are returned in the same condition as they were sent out to you in. This means that the goods must not have been damaged, soiled, washed, altered or worn and that any labels and tags are intact. If the item is in a modified form, an assessment of impairment will be made. The decrease in value will not be refunded.  

If you have received a defective product, you should immediately notify North Fjord and return the item in compliance with the above information. For goods that are deemed to have a defect, North Fjord will provide a full refund for those goods. The rules herein do not limit the existing statutory rights. With regard to a service that has already been started, returns can only be done for those services that have not yet been carried out. 




If you believe that a product is defective or faulty, please contact us as soon as possible at In order for North Fjord to assess the item in question, the entire product must be returned along with an in-depth description of the problem and how the product was used. If the entire product/order is not returned to us, we cannot perform a complete assessment of the issues with the item and can only base any refund decision off of the part we have received.

In the event of a defective/problematic product, the customer will not have to pay any costs. North Fjord will pay return shipping, as long as a receipt (or copy of a receipt) is provided. Any refund request must be made within a reasonable time from receipt of the order.


E-mail us at for more information.


North Fjord renounces any responsibility for how the product is used and disposed of to the purchaser. The buyer has sole responsibility for use of the product, and must personally check any allergies or irregularities. North Fjord recommends that the products are always used in the manner stated in the product information on the website. The only information which is up to date is that which appears on North Fjord's official website.




Click here to read more about our Privacy Policy and cookies.




North Fjord is not responsible for delays in performance caused by circumstances beyond the reasonable control of North Fjord. In case of force majeure North Fjord is entitled to additional time to which to fulfil their commitments. Examples of such circumstances include, but are not limited to, strikes, terrorist acts, war, supplier, transport or production problems, exchange rate fluctuations, government regulatory actions, or natural disasters. If such a circumstance lasts more than two months, both sides have the right to terminate this Agreement without the other party and / or entitled to receive compensation or obliged to provide compensation.


North Fjord OÜ
Org. Nr: 14173218
Founded: 2017

Postal Address: Tartu, ESTONIA


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